Refund & Cancellation Policy

Given that the services of Royal Digital (the “Service Provider”) are custom software and technical works produced to order — not off-the-shelf products — actual work begins as soon as the upfront payment is confirmed. This Policy, which is to be read together with the Terms of Service and each project’s Service Agreement, sets out the circumstances in which amounts may be refunded and the rules governing such refunds.

1. Cancellation Before Work Begins

The Client is entitled to cancel the order and receive a full refund of the amount paid, provided actual work on the project has not yet begun. Work is deemed to have begun once the Service Provider has commenced any project-specific analysis, design, or development activity.

2. Cancellation After Work Has Begun

Once actual work on the project has begun, amounts paid for work completed up to the date of the cancellation request are non-refundable, in consideration of the time and resources actually invested in the project. The unexpended portion of payments — if any — corresponding to work not yet performed shall be refunded, calculated pro rata by reference to the project milestones and completion levels documented in the Service Agreement and the parties’ correspondence.

3. Cases Not Eligible for Refund

• The Client’s change of mind after the deliverables, or an agreed portion of them, have been delivered and accepted without objection.
• Faults or damage arising from the Client’s misuse of the final product, or from modifications made to it by the Client or a third party without written coordination with the Service Provider.
• Amounts paid to third parties on the Client’s behalf (such as domain fees, hosting, and third-party licenses), which are refundable only to the extent actually recovered by the Service Provider from those third parties.
• Delays in execution attributable to the Client’s failure to provide the required content, data, or approvals on time.

4. Delivery Defects & Objection Period

If the deliverables do not conform to the scope of work agreed in writing in the Service Agreement, the Service Provider shall remedy the defect at no additional charge in lieu of a refund. Where remedy proves demonstrably impossible, a partial refund proportionate to the shortfall shall be considered. Any defect must be notified to the Service Provider in writing within fourteen (14) days of the delivery date; the expiry of this period without objection constitutes acceptance of the deliverables.

5. Time Limit for Claims

Any refund request must be submitted within thirty (30) days of the date on which its cause arose (the cancellation or delivery date, as applicable). Requests submitted after this period will not be considered.

6. How to Request a Refund

Refund requests must be submitted in writing via a support ticket from your account, or by email to [email protected], stating the order or contract number, the grounds for the request, and any supporting documentation. Requests are reviewed and decided within five (5) business days of the required information being complete.

7. Refund Method

Any approved amount is refunded via the original payment method (BenefitPay or USDT) within no more than fourteen (14) business days of approval. Where the refund is made in USDT, the amount is returned at its same USDT value, less the network fees actually incurred.

8. Dispute Escalation

If the Service Provider’s decision on a refund request is disputed, the disagreement shall first be resolved through amicable negotiation; failing that, the dispute shall be referred to the competent courts of the Kingdom of Bahrain, in accordance with the governing-law provisions of the Terms of Service.

9. Contact Us

For any questions regarding this Policy, please contact us at: [email protected]